FrontRange IP Contact Centre is an advanced business telephone system. It is the backbone of the FrontRange Communication Management range, which includes IPCC. Replacing complex, proprietary telephony hardware, the solution increases employee productivity, cuts costs and improves customer interaction.
IP Contact Centre has been designed from the ground up to deliver a complete, all-in-one management solution. The IP Office Suite softswitch function enables access to traditional phone services and internet-based network services from one system running on a single Microsoft Windows server.
IP Contact Centre cuts costs through self-management and by removing the need for proprietary phone systems, networks and gateways and their attendant costs. Using Voice over Internet Protocol (VoIP) you can communicate with remote offices and workers without the burden of inter-office call charges.
The system includes a wide range of features specifically designed to boost employee productivity. An example is the Communicator desktop softphone. This makes handling multiple calls, transfers, conferencing and voicemails quicker, simpler and easier.
IP Contact Centre has flexibility, scalability and upgradability built in. The enterprise can easily keep up to date with the latest features from FrontRange solutions, and the solution can be expanded and tailored to meet the demands of growth or to suit changing needs.
Features:
Contact us to find out more about what IP Contact Centre can do for your organisation, or take a look at the demonstrations above.
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