HelpBox™ is an advanced, easy to use, web-based helpdesk solution that helps manage incoming service requests and support calls. HelpBox™ enables you to automate daily support tasks, monitor and manage the delivery of IT services, generate request logs and track incidents.
The HelpBox™ package provides you with everything you need to deliver outstanding customer service, without the need for add-ons and modules. The system improves your ability to solve problems faster and improves your communication and efficiency between clients and technical support.
To speed up the support process, the software assists you in managing incoming service call requests and support calls, assigning them to different resources according to their priority, problem type and technical skills. The web-based approach means that HelpBox™ can be accessed from anywhere and at anytime.
The software is fully customisable to your specific needs. This means you can decide what data and what views analysts and end-users have access to and then tailor the system to your requirements.
Features:
For more information and system requirements, please contact us
