Heat® is an award winning solution to service management. Heat® allows you to integrate core service and support components to cut costs and achieve higher customer satisfaction. The product suite allows you to combine Heat® products to get the right solution for you.
» Heat® Service and Support™
» Heat®Self Service™
» iHeat™
» Heat® Plus Knowledge
» Heat® Asset Tracker
» Heat® Product Demos
Heat® Service and Support™ is the foundation of the Heat® Product Suite. This service desk software enables organisations to improve customer service and satisfaction levels. The software also increases technician productivity, reduces training time and lowers the cost of service.
Features:
Heat® Self Service™ helps you to reduce your call volumes by allowing customers to search a knowledge base, submit a service issue or check an issue’s status. This relieves some of the pressure from technicians and your support team and, in turn, increases staff productivity, cuts costs and improves customer satisfaction.
Features:
iHeat™ allows technicians to access Heat® over a web browser so they can view and manage real-time issues whilst away from their office. This means greater mobility and removes the need for software installation, maintenance and upgrades on all desktop PCs.
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Heat Plus® Knowledge provides technicians and end-users with access to the world’s largest IT support knowledge base – Right Answers Knowledge-Paks®. This improves customer support and satisfaction and lowers costs, by providing immediate results on call resolution.
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Heat® Asset Tracker manages your IT assets, software licenses and lease agreements. Control your IT budget and optimise and simplify your operations by Heat® Asset Tracker’s provision of concise, timely and detailed information.
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