GoldMine^® Product Suite

Focus on your customer relationships by acting on opportunities to win and retain customers. GoldMine® Corporate Edition enables you to manage all aspects of business relationships and see a big picture view of activities and sales so you can focus on your customer relationships.

Features:

• Advanced capabilities for CRM
• GM browser
• Streamlined multiple processes
• Pluggable ActiveX/HTML containers
• Microsoft reporting integration
• Company-centric viewing
• Reporting
• Synchronisation
• Remote data access
• Microsoft Outlook and Exchange integration
• Heat® Service and Support™ integration
• Business intelligence
• Automation
• Team collaboration

GoldMine^® Premium Edition will positively impact your productivity, customer relationship capabilities, and will continue to help you better manage your sales, marketing, and now, customer service efforts.

Features:

• Customer Relationship and Daily Activity Management Marketing Automation
• Campaign and Lead Generation Sales Management
• Opportunity Management Customer Service
• Support Reports
• Knowledge Base

Benefits:

• Understand your customers - Understand a complete view of customer relationships. Centralise all contact information from disparate systems for a holistic client analysis
• Increase user productivity - Focus on your client interaction process through various types of client communications
• Management & analysis - Leverage numerous reporting and analysis functions for users and managers to clearly decipher daily business processes
• Improve marketing effectiveness - Comprehensive campaign features enable you to target the right contacts for every marketing campaign
• Convert leads to sales - Monitor a campaign's pipeline visibility in real-time to generate more qualified leads
• Campaign analysis - Leverage numerous reporting and analysis functions for marketing managers to understand which campaigns are productive and which ones need to be refined
• Drive more revenue - Track leads from contact to contract, resulting in shortened sales cycles and increased revenue
• Increase sales productivity - Streamline sales process and forecast methodologies for a clear, consistent selling practice
• Track sales potential - Managers can clearly understand the state of the selling process through any sales stage, and users can compare sales to quotas
• Complete CRM features - Leverage service centre functionality for complete customer lifecycle support
• Improve customer retention - Service centre features enable users to provide clear, consistent answers to any customer service request
• Provide optimal customer care - Service teams can quickly manage all daily case activities to improve work efficiency and solve issues in real time

Minimum System Requirements:

Server System Requirements

• Microsoft Windows Server® 2003
• Microsoft® SQL ServerT 2005 (SP1, SP2) or SQL Server 2000 (SP4)
• 1 GB of RAM, 2 GB or more depending
• on size of the database
• 2.0 GHz or faster CPU (Intel or AMD)
• 250 MB of available hard drive space (1 GB or more recommended)

Shared Workstation Requirements

• Microsoft Windows® XP, Windows VistaT
• Microsoft Windows® XP, Windows 2003 Server - 512 MB of memory (1 GB or more recommended)
• Microsoft Windows VistaT - 1 GB of memory (2 GB or more recommended)
• 250 MB of available hard drive space (500 MB or more recommended)
• 1.5 GHz or faster CPU (Intel or AMD)

Goldsync® contact management software provides the latest contact information to your team and simplifies team communication. Using its automated synchronisation capabilities you can easily deliver up-to-date information, regardless of where individuals are located.  

Features:

• Tailored to your organisation
• Complete management control
• Quick rollout
• High level security

Receive real-time access to GoldMine® Corporate Edition and your customer and prospects information, through a web or LAN connection. Like iGoldMine™, iGoldMine™ Plus can publish MS Word over the web as well as 29 of your favourite applications.

Features:

• Full access to information
• Flexible connection
• Security
• Support
• Uses existing infrastructures
• Quick rollout

View a complete history of email correspondence for your contacts to increase communication and productivity.

Features:

• Powerful email collaboration
• Seamless software and address book integration
• Automatic linking

Link Microsoft Exchange Server and GoldMine® Corporate Edition in a multiple server environment, to increase productivity, scheduling and effectiveness.

Features:

• Calendar sharing and synchronisation
• User availability checking
• Open access to contact information
• GoldMine® contacts access

GoldMine® Plus Accounting solves using separate, unrelated systems to access customer data by connecting front and back-office data in a single record of all transactions of an account. This saves a lot of time, reduces errors and maintains consistent data.

Features:

• View critical accounting data
• Avoid inconsistency
• Collect money faster