CRMworks' support services differ from those offered by other software vendors in two key ways.
Firstly, most software suppliers' support services are reactive in nature. When a customer has a problem, they log a call, and the supplier resolves it.
Secondly, most software suppliers' support services are tightly focused on the supported products. The supplier's concern goes no further than the correct functioning of the product itself, irrespective of the benefit it may or may not be delivering to the customer.
CRMworks' support services are highly proactive, and we operate at the strategic level as well as the traditional tactical level. We support the business, not just the software.
With a comprehensive understanding of the pressures and issue faced by each customer, CRMworks can help identify ways in which opportunities can be capitalised upon, and potential threats averted before they hit. As well, of course, as providing an outstanding software support service at the tactical level.
As a result, more than 98% of our supported customers renew their support contracts each year.
All CMRworks support services are tailored to meet the specific requirements of the enterprise. As well as standard working hours (9am - 5pm) and 24 hour, seven day cover, we can provide fully customised support, covering the specific hours required. We provide full customer visibility of our support database, via secure web links, at no extra charge.
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Contact us to find our more about our support services, and how they can be tailored to fit your precise requirements.
